Park Resorts Caravan Sites Information & Complaints

Park Resorts Ltd fined for Buring Caravan
Saturday, 24 April 2010

Regardless of how the following story was dealt with it just shows how the mangers that Park Resorts employs are not always competent to do the job they were recruited for. It seems to me that Park resorts only admitted liability as they saw no way out and to reduce there fine. It's a shame they dont work under the same principles with there owners, and accept liability for the way in which they treat them sooner rather than later.

Full story below.

until next time campers

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A Withernsea holiday park has been fined thousands of pounds for setting a caravan on fire.

Park Resorts Ltd was charged under the Clean Air Act 1993, which prohibits the emission of dark smoke from industrial or trade premises.

Hull Magistrates' Court heard evidence of a caravan being set alight on September 2, last year at Eastfields, near Park Resorts' Withernsea Sands site in Waxholme Road, Withernsea.

Photos presented to the court showed a burning caravan emitting billowing clouds of black smoke.

Vincent Blake-Barnard, prosecuting for East Riding Council, said it had obtained evidence of "carpets, rubber, and formica insulation" amongst the burnt debris

Mr Blake-Barnard said reports of the firm disposing of unwanted caravans by setting them on fire dated back to December 15 2007.

He said: "Council officers noticed black smoke billowing from the site.

"A letter was sent to the company in January 2008, but there were further reports of five caravans being set on fire on August 15, 2008."

The council received further complaints on September 2 last year when it obtained the evidence to prosecute.

Park Resorts Ltd took over the Withernsea site in October 2007.

The court heard the holiday firm made the general managers of its sites, including the one at Withernsea, redundant and parachuted in a new manager to oversee all the sites in June last year.

This manager was later cautioned for the pollution offence.

Ian Stebbings, mitigating, said the holiday park had won a David Bellamy Gold Award for its environmentally friendly practices.

He stressed Park Resorts Ltd had no previous convictions.

Mr Stebbings also said the company had pleaded guilty at the earliest opportunity and asked for this to be taken into consideration.

It was fined £7,500 and ordered to pay £1,800 costs.

Story taken from - http://www.thisishullandeastriding.co.uk/news/Firm-fined-burning-caravan/article-844728-detail/article.html

Posted byPark-Resorts.info at 13:18 0 comments    

Labels: park resorts fined

Park Resorts and their alleged income promise scheme ???
Tuesday, 20 April 2010

Well the Easter holidays are now over and people have been to visit their caravan, or may have gone ahead and purchased what they see to be a perfect new holiday home. In the complaints I have received and read around the internet I am confused as to what exactly the salesman mean by there "Income Promise scheme". If any new readers have been told about this when initially purchasing the caravan, then please do let me know. But what I do find ironical is that they use the word promise in anything they offer. As from everything I have read or heard their promise's seem to mean very little. Anyhow I intend to write to Park Resorts and find out exactly what the "Income Promise scheme" is, and if they actually even have one. If I get anything I will let you all know exactly what it is. Here's hoping!!

For now I will leave you with another great story (or not so great) from another Park Resorts Customer.


Until next time campers.


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In October 2009 we looked into and subsequently purchased a caravan after
what we now know to be a bunch of lies. Initially we were told the caravan was £2,000 less than the price actually on the paperwork. When we went to sign we questioned the price and was told that if we sign as a gesture of goodwill we could have a second hand veranda for the price of moving it at £750.00. We were also promised and it was stated on the contract that we needed new carpet, a new door to be put on the bedroom door and other things.

Because of the discrepancy in the price we could not afford the
caravan so were going to back out when the sales man told us to have the
Income Promise Scheme as "you can buy it back at any time", so we signed up to this as we could pay back the money before the rental date as we never wanted to hire the caravan out and made this very clear. The inventory we pay for and they supply, we were told was all new, we were charged new prices. Unfortunately we purchased the caravan.

We have continually asked about the new carpet which has only just been
fitted after being lied to several times. The "new door" has only just
been fitted and we were assured it was new to find it was second hand and
when this was questioned we were then told it was temporary but the new door was in stock, we are still waiting for this. Our caravan was placed on a pitch near to the club house and swimming pool, we were promised the veranda could go on the back of the caravan and face the green area as opposed to the road and basketball pitch, hey guess what, when we arrived at our caravan it had been put on the front of the caravan to face the road(despite it coming off of the back of a caravan). This we were told was
due to legislation, we were told before purchase that to put it on the front would be "no problem at all". The veranda is now under a large tree and continually covered in bird mess facing the road! The inventory items such as smoke alarm, fire extinguisher and fridge that we had paid for as new were all second hand so we had to complain on several occasion to get them changed.

I recently telephoned to buy back my hire dates to find that you are only
allowed to buy back 50% of date you MUST hire out for the other 50% so Park Resorts make their money.

You must buy letting insurance, another extra that we were not told about. They say "refer to your terms and conditions", however we were given a photo copy of the Income Promise paperwork and they conveniently forgot to give us the terms and conditions at the time and we are still not in receipt of any now. We had a meeting with the General Manager a week and a half ago and put all this in writing giving him two weeks to respond he just laughed and told us that if we go through to head office it "just comes back to him to sort out". Due to the time of our purchase we have not even used the caravan properly yet.

It is causing us a great deal of stress and anxiety. We have just received a bill for £15 for pat testing of appliances that we again knew nothing about. We were not allowed to go to the owners welcome back party as it was "fully booked" however we have the paperwork for this that states nothing about limited numbers or first come first served. We suspect that we are now being discriminated against due to our complaint. A friend of ours also on this site has been waiting a year for her guttering to be done on her caravan. Our other friends who bought a caravan at Coopers Beach in August have been waiting since August to have their boiler sorted that was promised to be done when they bought their caravan. It is a total disgrace and once they have your money there is no owners charter or anything else. You are just forgotten about.

Please help.

Posted byPark-Resorts.info at 10:27 0 comments    

To be Veranda or not Veranda that is the question we put to Park Resorts ??
Friday, 9 April 2010

Well the holiday season is here again - Yeah!!!


But unfortunately not all of us will be as happy as others, especially those people who own a caravan at Park Resorts, or as some of us have become so fond of calling them "SHARK RESORTS".


As the season sets of into swing, with the Easter holidays begin, and the birds start to tweet, the unhappy owners at park resorts start to come out of the wood works again, and unfortunately more people will start to be duped into becoming new owners with Park Resorts, and with a great possibility becoming a member of our community.


I have started to receive emails from, Park Resorts customers, as always but have found some confusing contradiction within the complaints, and I wondered if any one could help bring some light onto the subject.

Let me explain...

An owner recently sent me an email with regards to the removal of his Veranda stating


"hi there, I need a little advice if poss.!!


I own a static caravan on a park resorts site in crimdon dene..it has a shed and a veranda built onto it which was there long before park resorts took over the site. they where built when British holidays owned the site..park resorts have now sent me a letter saying I have to remove them by 31/03/2010 or my licence will be revoked...they have waited until I have paid this years site fees and then mentioned this..so as it stands I have lost £1400 site fees paid 2 weeks ago and I cant afford to make changes they have requested so I am now going to loose my caravan which owes me around £10000..please help me ...I saved for years to afford this for my family and now stand to loose it...please understand it is not in a bad state of repair as it is my pride and joy.. "

Now that in its self is not confusing, it's just another example of the way Park Resorts act unfairly and dictate to those they have a monopoly over. But a few days later I received an email from another owner, which really does contradict what the GM is stating at the Crimdon Dene site. The owner purchased a caravan back in October last year and at the time was told that they could purchase a Veranda to go with the Caravan ??? How can this be when other people have been told it is a health and safety issue?? However, as always I received the email not to tell me they had a lovely new veranda but, with problems they had encounted ( which I will go into in a later post). So I contacted Crimdon Dene and spoke to one of the sales Reps their I believe she goes by the name of Amy. I inquired about a caravan for sale and asked if I could add a veranda, as the sales staff always do they said, "of course we can once the caravan is on its pitch we get three independent companies to come and quote for the work???. Now I am really confused. I thought they had already told one of our readers to get rid or be thrown of site, and only a few weeks after renewing his contract. My questions are these

1/ Why are some people told to remove their Veranda and others not?

2/ Why are you still telling new customer you can purchase a new Veranda?

3/ If there is a health and safety aspect to it why are park resorts only giving there loyal customer a months notice to remove the veranda and just after they have renewed there new site fee, wouldn't it be more considerate and certainly good customer service to give customers, A, notice prior to renewing a contract and B, a little more time that a month as most new legalisation are not normally given just one months notice companies normally know atleast 6 months but more often 12 months + in advance, why are the same curtseys not relayed???


Please feel free to add to the comments section of this post as I am just perplexed????




Until next time campers.

Posted byPark-Resorts.info at 12:14 0 comments    

Labels: Park Resorts, sales, Veranda