Park Resorts Caravan Sites Information & Complaints

To be Veranda or not Veranda that is the question we put to Park Resorts ??
Friday, 9 April 2010

Well the holiday season is here again - Yeah!!!


But unfortunately not all of us will be as happy as others, especially those people who own a caravan at Park Resorts, or as some of us have become so fond of calling them "SHARK RESORTS".


As the season sets of into swing, with the Easter holidays begin, and the birds start to tweet, the unhappy owners at park resorts start to come out of the wood works again, and unfortunately more people will start to be duped into becoming new owners with Park Resorts, and with a great possibility becoming a member of our community.


I have started to receive emails from, Park Resorts customers, as always but have found some confusing contradiction within the complaints, and I wondered if any one could help bring some light onto the subject.

Let me explain...

An owner recently sent me an email with regards to the removal of his Veranda stating


"hi there, I need a little advice if poss.!!


I own a static caravan on a park resorts site in crimdon dene..it has a shed and a veranda built onto it which was there long before park resorts took over the site. they where built when British holidays owned the site..park resorts have now sent me a letter saying I have to remove them by 31/03/2010 or my licence will be revoked...they have waited until I have paid this years site fees and then mentioned this..so as it stands I have lost £1400 site fees paid 2 weeks ago and I cant afford to make changes they have requested so I am now going to loose my caravan which owes me around £10000..please help me ...I saved for years to afford this for my family and now stand to loose it...please understand it is not in a bad state of repair as it is my pride and joy.. "

Now that in its self is not confusing, it's just another example of the way Park Resorts act unfairly and dictate to those they have a monopoly over. But a few days later I received an email from another owner, which really does contradict what the GM is stating at the Crimdon Dene site. The owner purchased a caravan back in October last year and at the time was told that they could purchase a Veranda to go with the Caravan ??? How can this be when other people have been told it is a health and safety issue?? However, as always I received the email not to tell me they had a lovely new veranda but, with problems they had encounted ( which I will go into in a later post). So I contacted Crimdon Dene and spoke to one of the sales Reps their I believe she goes by the name of Amy. I inquired about a caravan for sale and asked if I could add a veranda, as the sales staff always do they said, "of course we can once the caravan is on its pitch we get three independent companies to come and quote for the work???. Now I am really confused. I thought they had already told one of our readers to get rid or be thrown of site, and only a few weeks after renewing his contract. My questions are these

1/ Why are some people told to remove their Veranda and others not?

2/ Why are you still telling new customer you can purchase a new Veranda?

3/ If there is a health and safety aspect to it why are park resorts only giving there loyal customer a months notice to remove the veranda and just after they have renewed there new site fee, wouldn't it be more considerate and certainly good customer service to give customers, A, notice prior to renewing a contract and B, a little more time that a month as most new legalisation are not normally given just one months notice companies normally know atleast 6 months but more often 12 months + in advance, why are the same curtseys not relayed???


Please feel free to add to the comments section of this post as I am just perplexed????




Until next time campers.

Posted byPark-Resorts.info at 12:14    

Labels: Park Resorts, sales, Veranda

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