Park Resorts Caravan Sites Information & Complaints

Park Resorts and their alleged income promise scheme ???
Tuesday, 20 April 2010

Well the Easter holidays are now over and people have been to visit their caravan, or may have gone ahead and purchased what they see to be a perfect new holiday home. In the complaints I have received and read around the internet I am confused as to what exactly the salesman mean by there "Income Promise scheme". If any new readers have been told about this when initially purchasing the caravan, then please do let me know. But what I do find ironical is that they use the word promise in anything they offer. As from everything I have read or heard their promise's seem to mean very little. Anyhow I intend to write to Park Resorts and find out exactly what the "Income Promise scheme" is, and if they actually even have one. If I get anything I will let you all know exactly what it is. Here's hoping!!

For now I will leave you with another great story (or not so great) from another Park Resorts Customer.


Until next time campers.


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In October 2009 we looked into and subsequently purchased a caravan after
what we now know to be a bunch of lies. Initially we were told the caravan was £2,000 less than the price actually on the paperwork. When we went to sign we questioned the price and was told that if we sign as a gesture of goodwill we could have a second hand veranda for the price of moving it at £750.00. We were also promised and it was stated on the contract that we needed new carpet, a new door to be put on the bedroom door and other things.

Because of the discrepancy in the price we could not afford the
caravan so were going to back out when the sales man told us to have the
Income Promise Scheme as "you can buy it back at any time", so we signed up to this as we could pay back the money before the rental date as we never wanted to hire the caravan out and made this very clear. The inventory we pay for and they supply, we were told was all new, we were charged new prices. Unfortunately we purchased the caravan.

We have continually asked about the new carpet which has only just been
fitted after being lied to several times. The "new door" has only just
been fitted and we were assured it was new to find it was second hand and
when this was questioned we were then told it was temporary but the new door was in stock, we are still waiting for this. Our caravan was placed on a pitch near to the club house and swimming pool, we were promised the veranda could go on the back of the caravan and face the green area as opposed to the road and basketball pitch, hey guess what, when we arrived at our caravan it had been put on the front of the caravan to face the road(despite it coming off of the back of a caravan). This we were told was
due to legislation, we were told before purchase that to put it on the front would be "no problem at all". The veranda is now under a large tree and continually covered in bird mess facing the road! The inventory items such as smoke alarm, fire extinguisher and fridge that we had paid for as new were all second hand so we had to complain on several occasion to get them changed.

I recently telephoned to buy back my hire dates to find that you are only
allowed to buy back 50% of date you MUST hire out for the other 50% so Park Resorts make their money.

You must buy letting insurance, another extra that we were not told about. They say "refer to your terms and conditions", however we were given a photo copy of the Income Promise paperwork and they conveniently forgot to give us the terms and conditions at the time and we are still not in receipt of any now. We had a meeting with the General Manager a week and a half ago and put all this in writing giving him two weeks to respond he just laughed and told us that if we go through to head office it "just comes back to him to sort out". Due to the time of our purchase we have not even used the caravan properly yet.

It is causing us a great deal of stress and anxiety. We have just received a bill for £15 for pat testing of appliances that we again knew nothing about. We were not allowed to go to the owners welcome back party as it was "fully booked" however we have the paperwork for this that states nothing about limited numbers or first come first served. We suspect that we are now being discriminated against due to our complaint. A friend of ours also on this site has been waiting a year for her guttering to be done on her caravan. Our other friends who bought a caravan at Coopers Beach in August have been waiting since August to have their boiler sorted that was promised to be done when they bought their caravan. It is a total disgrace and once they have your money there is no owners charter or anything else. You are just forgotten about.

Please help.

Posted byPark-Resorts.info at 10:27    

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